UPDATE YOUR CONTACT INFORMATION
RICEVILLE UTILITY DISTRICT -Is asking all customers to please update your contact information. We are asking for email and phone numbers. To update your information, you can call us at 423-462-2701, or you can update with your payment, or on your portal. If you have question just give us a call. Thank you.
RATE INCREASE (applies to AUGUST 2025 bill, due 8/15/25)
RUD will be following policy and increasing bills 8% due to an 8% increase from Hiwassee Utility Commission (HUC). RUD works hard to keep our costs below current rates, but we are a distribution only utility therefore we purchase and pay for water from HUC; HUC has had a substantial rate increase yearly trying to keep up with State and Federal demands on infrastructure laws to stay in compliance. They have informed us that they are doing these projects in smaller segments therefore rate increases may continue in future years.
RUD thanks all of our customers for helping keep our water loss lower this will aid in all State and Federal compliances that is daily getting harder on utilities. RUD will continue to work on proactive ways to ward off costs acquired by these requirements and avoid adding additional increases to HUC’s increases.
ONLINE PAYMENT
NEW PORTAL NOW AVAILABLE FOR PAYMENTS
select the PAY NOW button to make a quick payment or register account for more options.
VISA, DISCOVER, MASTERCARD, AMERICAN EXPRESS ACCEPTED.
Customer must have their account number to make payment.
please notice a processing fee will apply for all credit/debit card payments. (details below)
ECHECKS ACCEPTED.
Customers must have their account number to make payment
Returned Check Policy applies to returned checks
No fees apply to ECHECK payments
(Contact the office when making reconnection fees online to insure same day reconnection.)
ALL BILLS AFTER 9am on the 22nd OF THE MONTH MAY BE SUBJECT TO DISCONNECTION OR HAVE DISCONNECT CHARGES DUE. $ 50.00 RECONNECTION FEE DURING BUSINESS HOURS, $100 RECONNECTION FEE APPLIES TO ALL AFTER-HOUR RECONNECTIONS (up to 9pm).
PAY BY PHONE:
888-613-1502
CREDIT CARD
Visa, Discover, MasterCard and American Express accepted by phone or in person.
processing fees apply ($0-200 = $2.75, $201 and up= 2.75%)
AUTO DRAFT
Click here FOR AUTO DRAFT FORM. BRING TO OFFICE UPON COMPLETION TO COMPLETE SETUP DRAFT IS ON THE 10TH OF THE MONTH (CHECK ONLY)
or
LOGIN ON THE CUSTOMER PORTAL AND MAKE PAYMENT ON THE ACCOUNT. SET UP FOR AUTO DRAFT. DRAFT WILL BE ON THE 11TH OF THE MONTH (CHECK OR CARD)
IN PERSON AT: (drive-thru window or office)
3802 HIGHWAY 11 SOUTH, RICEVILLE TN 37370
NIGHT DEPOSITORY (envelopes provided)
IN FRONT OF OFFICE BUILDING BY WINDOW
MAIL:
P.O. BOX 3027, RICEVILLE TN 37370
SOUTHEAST BANK AND TRUST: (must be paid by the 15th and have bill card)
1878 S CONGRESS PKWY, ATHENS TN 37303